FAQ

How can I contact support?

You can contact our support team through the Contact & Support page or by email. Please include the app name, your device model, iOS version, and a short description of the issue so we can review your request faster.

What information should I include in my request?

Please include the app name, your device model, operating system version, and a clear description of the problem. Screenshots can also be helpful when available.

How long does it take to receive a reply?

We usually respond within 3–5 business days. Response times may vary depending on the number of incoming requests.

What should I do if the app is not working properly?

Please make sure your device software is up to date and that you are using the latest version of the app. If the issue continues, contact us with the details and we will review it.

Can I send feedback or feature suggestions?

Yes. We welcome feedback, suggestions, and general comments about our apps. User feedback helps us improve future updates and overall product quality.

Do you provide support for all your apps?

Yes. Monelly OG provides basic support for its published mobile apps. If you are contacting us about a specific app, please mention its name in your message.